Effective date: November 10, 2026  ·  Version 1.0

 

 

Accessible Transport Services LLC (“ATS”, “we”, “us”) provides non-emergency medical transportation. ATS Driver is the app our drivers use to work a shift: to go on duty, receive assigned trips, report trip progress, and file the vehicle and compliance records our office requires.

 

This policy explains what information the app collects about you as a driver, how we use and protect it, and the choices you have. It also explains your responsibilities for the passenger information the app shows you, which is protected by the Health Insurance Portability and Accountability Act (HIPAA). The app is only for drivers who have been given an account by ATS. There is no public sign-up.

 

 

At a glance

 

• We collect your precise location only while you work: once when you go on or off duty, and continuously during an active trip, including in the background while you use your maps app. It stops when the trip ends.
• During an active trip, your name and the vehicle’s live location are visible to dispatch, to your passenger, and to anyone the passenger has chosen to share the trip with.
• We collect the license, vehicle, insurance, inspection and receipt records you submit, including the photos you attach.
• The app has no advertising, no third-party analytics and no tracking across other apps or websites. We do not sell your information.
• Passenger details shown in the app are protected health information. You may use them only to carry out the trip.

 

 

Contents

 

1. Information we collect
2. Passenger information and HIPAA
3. How we use your information
4. How we share your information
5. Information stored on your phone
6. How we protect information
7. How long we keep information
8. Your choices and rights
9. Children
10. Changes to this policy
11. Contact us

 

1. Information we collect

Information Why we collect it Account and profile. Your name, work email address, phone number, employee number, driver group, profile photo if one is on file, and your employment and duty status. ATS creates your account when you are onboarded. Your password is stored only in hashed (scrambled) form. To sign you in, identify you to dispatch, and show your name to the passengers you drive. Precise location. Your phone’s GPS position, with speed, direction of travel and the time of each reading. See “Location in detail” below. Dispatching, live passenger tracking and arrival times, automatic trip status, and proof that a trip was performed. Driver documents. Your driver’s license and identity document: document number, issuing state, issue and expiry dates, and photos of the front and back. To confirm you are licensed and cleared to drive before you are given trips. Vehicle records. Vehicle number, make, model, year, VIN, license plate and state, vehicle type and passenger capacity. Registration, insurance policy and state inspection certificate details, with a photo of each document. To confirm the vehicle is registered, insured and inspected, as transportation rules and our contracts require. Daily records. Your daily vehicle inspection (checklist results, odometer reading, notes and completion time) and expense receipts (type, amount, date, vendor, comment, photo and the related trip, if any). Vehicle safety, maintenance and expense reimbursement. Trip activity. Trip status changes and their times, actual pick-up and drop-off times, wait time, the reason and notes for a no-show or a cancellation at the door, any amount collected, your on-duty and off-duty history, and on-time performance. To record that trips were performed, support billing, payroll and performance review, and resolve disputes. Photos and camera. Only the photos you choose to take or select when you attach a document or receipt. Photos are resized on your phone before they are uploaded. To attach evidence to the records you submit. Notifications. Your device’s push notification token and platform (iOS or Android), the messages dispatch sends you, and whether you have read them. To alert you to new or changed trips. Device and technical data. IP address, the date and time of requests, and basic device and connection details recorded in server and security logs. At sign-in, a background security check run by Cloudflare confirms that the request comes from a real device. To keep accounts secure, block automated attacks and troubleshoot problems.Location in detail:

 

• Going on or off duty. The app takes a single location reading and records it with the time.
• Updating a trip. When you mark a trip as en route or arrived, or report a no-show or a cancellation at the door, the app records your location at that moment.
• During an active trip. The app reports your position about every 15 seconds or 25 meters (80 feet). This continues in the background, when the app is closed or the screen is locked, and while you use another app such as your maps app. It stops when the trip is completed or cancelled, or when you stop tracking.
• Automatic status. While you are on duty, the app uses your location to mark a trip as arrived or completed when the vehicle reaches the pick-up or drop-off point.
• Outside of trips. We do not collect your location when you have no active trip, other than the single reading taken when you change your duty status.

 

While your location is being shared, Android shows a permanent “Trip in progress” notification and iOS shows its location indicator, so you can always tell.

 

Information we do not collect

 

We do not collect your contacts, calendar, audio or video recordings, browsing history or advertising identifiers. The app contains no advertising and no third-party analytics or tracking tools.

 

2. Passenger information and HIPAA

 

To carry out a trip, the app shows you information about your passenger: their name, phone number, pick-up and drop-off addresses, appointment date and time, whether they use a wheelchair, mobility notes, the number of companions and any booking comments. Because ATS takes people to and from medical care, this is protected health information (PHI) under HIPAA.

 

Safeguards built into the app

 

• You see only the trips assigned to you.
• Push notifications show a general heading only. They never contain a passenger’s name, address or health details.
• Trip records waiting to upload while you have no signal are held in your phone’s encrypted secure storage.
• Signing out removes your sign-in, cached profile and any queued records from the phone.

 

Your responsibilities

 

• Use passenger information only to carry out the trip you have been assigned.
• Do not copy, screenshot, photograph, forward or discuss passenger information with anyone outside ATS.
• Keep your phone locked with a passcode or biometrics, and never share your sign-in.
• Sign out before anyone else uses the device.
• Tell the office immediately if your phone is lost or stolen, or if you think someone has seen passenger information they should not have.

 

These duties apply in addition to ATS’s HIPAA policies and the training you receive.

 

3. How we use your information

 

• To run the service: sign you in, assign and dispatch trips, and show you your run sheet for the day.
• For safety and coordination: let dispatch see where vehicles are, and give passengers a live arrival time.
• For compliance: confirm that your license, vehicle, insurance and inspections are valid before you work, and warn you before they expire.
• For records and billing: document that trips were performed, including times, locations and exceptions, for health plans, facilities and audits. Process expense receipts, payroll and performance reviews.
• For security: protect accounts, prevent fraud and abuse, keep audit logs and fix faults.
• To meet legal obligations that apply to a transportation and healthcare service.

 

We do not use your information for advertising.

 

4. How we share your information

Who receives it What and why ATS dispatch and office staff Your profile, location, trip activity and submitted records, to dispatch trips and review compliance. Access depends on each person’s role. Passengers, and people they share a trip with Your name, the vehicle’s live location and the estimated arrival time. These are visible only while the trip is in progress. After the trip, the passenger may rate the ride. Health plans, brokers and facilities Trip records needed to verify, bill or audit transportation they arranged or paid for. Service providers Companies that process information for us: Google Cloud (hosting, databases and file storage), Google Maps Platform (maps, road distance and arrival times), Firebase Cloud Messaging and Apple Push Notification service (push delivery) and Cloudflare (network security). They may use the information only to provide their service to us. Your maps app When you tap to navigate, the destination address is handed to Apple Maps or Google Maps on your phone. That app’s own privacy policy then applies. Authorities and others, when required Regulators, courts or law enforcement when the law requires it, or when needed to protect someone’s safety or our legal rights. A successor organization if ATS is reorganized or sold, under the same protections.

 

We do not sell or rent your information, and we do not share it for advertising.

 

5. Information stored on your phone

 

• Sign-in and profile. Your sign-in tokens and cached profile are kept in the iOS Keychain or the Android Keystore, which the operating system encrypts.
• Records made without a signal. Records you create offline wait on the phone until they upload. Those that could identify a passenger are held in encrypted secure storage. Queued location points contain only coordinates and a trip reference.
• Preferences. Your theme choice and last duty status.
• Saved documents. If you save an approved registration or insurance document to your photo gallery, it stays there until you delete it. The app asks only for permission to add photos, not to read your gallery.

 

Signing out clears the sign-in tokens, cached profile, queued records and the device’s push registration.

 

6. How we protect information

 

• Encryption in transit. All communication between the app and our servers uses HTTPS (TLS).
• Encryption at rest. Our databases and file storage are encrypted. The document and receipt photos you upload are encrypted again by our own application before they are stored.
• Access control. Sign-in sessions use short-lived tokens that renew automatically and are revoked when you sign out. Your documents can be opened only by you and by authorized office staff.
• Audit trails. Changes to driver records and trips are logged with who made them and when.
• Limited exposure. Push notifications and error messages are designed to carry no passenger details.

 

No system can be guaranteed completely secure. If we learn of a breach affecting your information, we will notify you as the law requires.

 

7. How long we keep information

Information How long GPS trail for a trip The coordinates are deleted 365 days after the trip. A summary stays with the trip record: when tracking started and ended, and how many readings were taken. Trip records, inspections, documents and receipts For as long as transportation, healthcare, tax and audit rules and our contracts require. Account and profile While you drive for ATS, and afterwards for as long as employment and legal records must be kept. Push notification token Until you sign out or the token stops working. Information on your phone Until it is uploaded or you sign out.

8. Your choices and rights

 

• Device permissions. You can change location, camera, photo and notification permissions at any time in your phone’s settings. Location is needed to go on duty and to report trips. If you allow location only while using the app, trips still work but the trail will have gaps whenever the app is not on screen. Without camera or photo access you cannot attach photos. Without notifications, updates still appear in the app’s notification list.
• See and correct your information. Your profile is shown under Settings. Ask the office to correct anything that is wrong. Vehicle and document details can be edited in the app until the office approves them. After that, submit a renewal or contact the office.
• Delete your profile. Choose “Delete my profile” under Settings. This deactivates your driver profile, signs you out and returns your upcoming trips to dispatch. You cannot undo it from the app, but the office can restore your profile if you ask. Records we are legally required to keep, such as completed trips and compliance documents, are retained for the required period.
• State privacy rights. Depending on where you live, you may have further rights to know about, access, correct or delete your personal information. Contact us to use them. We will not retaliate against you for doing so.

 

9. Children

 

ATS Driver is a work tool for adult drivers. It is not intended for anyone under 18, and we do not knowingly collect information from children through it.

 

10. Changes to this policy

 

We may update this policy when the app or the law changes. The effective date at the top shows when it was last revised. If a change materially affects how we use your information, we will tell you in the app or by another direct notice before the change takes effect.

 

11. Contact us

 

For questions about this policy or your information, or to report a privacy or security concern, contact:

 

Accessible Transport Services LLC
Attn: Privacy Officer
Email: contact.us@accessibletransportservicesllc.com
Phone: (603) 290-4979
Website: www.accessibletransportservicesllc.com

· ATS Driver Privacy Policy, version 1.0, effective November 10, 2026.